FAQ’s
Q: How can I track my order?
A: We will provide clients with a tracking number by e-mail once the order is dispatched，or visit this website to track: https://www.17track.net/
Q: Do you Ship Internationally? What are the Shipping Fees?
A: Currently, ship to Europe,North America, Asia, and Oceania, Free shipping.
Q: What is the shipping time?
A: We offer highly competitive air shipping services from Yanwen Logistics to destinations around the world. Usually it takes 8-12 days to arrive,specific time depends on country after handling time.
Q: Does the product price include tax?
A: The price of goods shipped to the United States, Canada, the United Kingdom, and Australia includes taxes. Shipping to the EU, Indonesia does not include taxes. Usually, taxes and fees are very low, and the value of the goods we declare will be very low. In this regard, we can save customers money.
Q: Which currency am I being charged when placing an order? What payment method is used?
A: All orders are settled in US dollars. Even if you choose another currency to browse our website, your order will be calculated in US dollars, and the exchange rate will be calculated based on the daily exchange rate.
At present, payment can only be made through PayPal, and there is no doubt about its security. In the future, credit card payment methods may be added.
Q: Where to ship from?
A: Shipment from China. The address is usually No. 111 Shuiku Road, Bao’an District, Shenzhen
Q: What are the return and exchange policies?
A: For returns not due to product quality issues, the buyer is responsible for the shipping fee. But in special circumstances, you can contact us for negotiation.
Returned items must be returned in their original packaging. (Not damaged)
To start a return, you can contact us at support@diytoymodel.com
You can also directly click on the message icon on the website front-end to inquire, or click the CONCACT button to submit a question. Feel free to contact us anytime.
Our policy lasts 14 days from the DATE of delivery. If 14 days have gone by since your delivery, unfortunately we are unable to accept your return generally. However, you can still negotiate with customer service.